{"xsrfToken":"49b6fa62f718e222021f72d1f57b0a5a3ac2ff3f_lout","branding":{"id":"10","key":"sth","name":"Aggregation Systems Customer Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/102b18a1-0bcb-4f51-a099-b247072c2b74/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTc5OTg4Ni04ZTc3LTRmNzUtOGNhNi1jM2Y2MDNkOTQ1ZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwMmIxOGExLTBiY2ItNGY1MS1hMDk5LWIyNDcwNzJjMmI3NCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDQ1MzEsIm5iZiI6MTczNDgwMzkzMX0.-kzrlue4NTg24IHIz6NEa9MT3tUTcnFMByqemQtaGag&client=8e799886-8e77-4f75-8ca6-c3f603d945d8&mode=fit","logoId":"102b18a1-0bcb-4f51-a099-b247072c2b74","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Turkey)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"sth","projectId":10562,"serviceDeskId":10,"name":"Aggregation Systems Customer Helpdesk","description":"<p>Welcome to the support page for all Europeana Aggregation Systems applications. Please choose one of the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"100","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Use this option to raise any other questions or issues related to the Aggregation Systems applications.</p>","icon":10584,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[17],"key":""},{"id":"102","name":"Report a bug","descriptionHtml":"<p>Please don't forget to supply important technical information, such as your browser, device type and operating system, and to upload any data files that would allow us to reproduce the problem.</p>","callToAction":"Report a bug","introHtml":"<p>Use this option to report a bug or technical issue that you encountered while using the Aggregation Systems applications.</p>","icon":10580,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[17],"key":""},{"id":"103","name":"Suggest improvement/new feature","descriptionHtml":"<p>Please describe how the suggested improvement/new feature would help you with the task you're trying to perform.</p>","callToAction":"Suggest improvement/new feature","introHtml":"<p>Use this option to suggest a (functional) improvement or new feature for any of the Aggregation Systems applications.</p>","icon":10570,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[17],"key":""},{"id":"97","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Use this option if you need help with using the Aggregation Systems applications.</p>","icon":10555,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[17],"key":""},{"id":"101","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10562,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"98","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10571,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"99","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10576,"iconUrl":"https://europeana.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[103,102,97,100]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"86d72f8e-349b-377d-b117-3acd3578f2cd","appLinkName":"System Confluence","appLinkUrl":"https://europeana.atlassian.net/wiki","spaceKey":"STH","spaceName":"Sandbox Test helpdesk","spaceUrl":"https://europeana.atlassian.net/wiki/spaces/STH","isServer":false},"labels":[],"projectKey":"ASCH","serviceDeskId":10,"kbLinkDomainURLs":["https://europeana.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASCH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTc5OTg4Ni04ZTc3LTRmNzUtOGNhNi1jM2Y2MDNkOTQ1ZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTYyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDUxMzEsIm5iZiI6MTczNDgwMzkzMX0.BpcMuZ7TuFc5E2K_Cv0qwD-rF0SPTOU9aOkuz0H3-lc","targetCollection":"upload-project-10562","endpointUrl":"https://api.media.atlassian.com","clientId":"8e799886-8e77-4f75-8ca6-c3f603d945d8","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://europeana.atlassian.net/wiki","kbLinkDomainURLs":["https://europeana.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}