Personal use and satisfaction

Four out of ten prefer Europeana above similar websites, the overall experience is rated very good, future visit among members of the newsletter is secured

Members newsletter: there is a high satisfaction level of the user aspects among the newsletter members, Europeana scores best on being informative

Regular visitors: there is a high satisfaction level of the user aspects among the regular visitors, although there is some dissatisfaction with the lay-out, navigation structure and user friendliness

Both groups compared: the overall satisfaction level on the user aspects is higher among the regular visitors, they are they are most satisfied with the relevance of the content

Members newsletter: Europeana is highly seen as a website that teaches you something new

Both groups compared: regular visitors are more often surprised and activated by the content, teaching new things is most often mentioned by both groups